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You can’t afford to play Santa Claus with your customers
Customers are engaged throughout the lifecycle of your product. Before you ever release a product they are speculating, spreading rumors, and squeezing information from job openings or press...
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Act As If… Quality was Contagious
Because it is. If you write sloppy work items and specifications why would your developers write good code? Bad bug reports… these are fixes with regressions that are just waiting to be found. Poor...
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Owning Quality Part 4: PMs and Leadership
This is part 4 of a series of posts that examine how product quality is everyone’s responsibility. For reference, the previous posts included: Part 1: Sales and Development Part 2: Consulting and...
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How the QA team DOES own Quality
I’ve spent the last 4 blog posts discussing how everyone except the QA team owns quality so, to cap this series off, lets discuss what role the QA team has in the delivery of a quality product… because...
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